Frequently Asked Questions

You can register for different event packages on our website. You will be enrolled for these events automatically. You do require a GEM ID to be able to participate in these events.
If you register for an event package that contains goodies, you will be able to pick those up in person on-site only.
If there are any issues, feel free to reach out to us through customersupport@tournamentcenter.gg
You are welcome to join us at the venue every day for side events and activities, open to anyone!

You’ll be able to claim your Fabled Event Voucher directly at the event, during check-in. In regards to seats availability, we assume that you’ll use it for the Calling.

Yes you can! You can use the Packages vouchers for any event, including the Sagrada Familia ones, during live registration at the event.
You will receive your vouchers at check-in, directly at the event.
You won’t be able to use those vouchers online (as you don’t have them yet).

No, you can’t. In order to receive the participation promo for a tournament, you will need to be playing in Round 1 of that tournament.
As a reminder, refunds will not be issued for no-shows.

Yes, if you use the Fabled Event Voucher to enroll in any event, you will also receive the associated promo.

Yes, these tournaments include a randomly selected Precon Deck for each participant. You’re free to trade your deck with others at the table if you’d prefer a different one. We won’t be able to exchange it for a different one for you.

Please go to this website and choose “Register”.

You can find all the available packages on this page.

If you are interested in learning more about the game, you can find out more here.

You can pay through Debit or Credit Card, PayPal, iDeal or Bancontact.

Please let us know what the problem is through customersupport@tournamentcenter.gg  and we’ll see if we can resolve the issue.

Yes, you are free to enter the venue as a spectator. You will not require a spectator ticket.
If there would be special circumstances or requests, please reach out to us at customersupport@tournamentcenter.gg

If a player registers for a tournament that they are unable to participate in, they may contact customersupport@tournamentcenter.gg prior to the start of the event, by emailing with your player name, order number, and the event registrations you would like to cancel.

We reserve the right to charge a processing fee of 5% per ticket cancelled, plus any payment method fees.

After Wednesday 15th November 00:00 UTC, unfortunately, we won’t be able to offer a refund anymore.
Event entry may not be transferred to another player.

We do not issue event entry refunds as a result of Judge rulings or player disqualifications.

No, you can not transfer your ticket. You can, however, ask for a refund up until 1 week before the event.

To process your refund; please contact us through customersupport@tournamentcenter.gg 

We’re very sorry that you can’t make it to the event. Unfortunately not, you can only get these items if you attend the event personally.

We will follow Local Government guidelines for this event.
Currently, there are no restrictions.

However, players are encouraged to bring protective measures such as face masks & hand sanitizer.

Our judge staff is there to help you during the event. If you have any questions, need help or feel uncomfortable please reach out to our judge staff. The judge will be able to help and address the situation on the spot.

We always welcome feedback! Please send any feedback you may have via email: customersupport@tournamentcenter.gg

tournamentcenter is an agency for gaming & esports, with an extensive network, an expert knowledge and a super motivated team of gaming enthusiasts with over 20 years of gaming & live event experience. Specialising in esports, events, sales & promotion and logistics since 2009, tournamentcenter opened an office in London (UK) in 2019, to offer retail support for publishers & stores in the hobby gaming industry and be closer to international gaming companies. For more information, please click here.

To ensure the safety of all attendees, the following items will not be permitted into the event:

Items that could be considered “weapons” and would not pass airline security (including all firearms, sharp objects, mock or prop weapons, and sprays)

Electronic smoking devices

Alcoholic beverages or any illegal substance

Apparel, objects, or signs with explicit wording or pictures

Animals (other than service animals)

Animals (other than service animals) are not allowed in the hall.

If you require further assistance, please email us at customersupport@tournamentcenter.gg